Parish Services & Useful Contacts

The pages in this section explain the services Staplehurst Parish Council provides to the community.
Additionally here are links or numbers for other services provided by County or Borough departments and other organisations that may be useful.
KCC Highways Helpline             03000 418181 and select:
Option 1 - Driver Education and Speed Awareness
Option 2 - Vegetation Enquiries
Option 3 - Potholes
Option 4 - Street lights enquiries and problems (most village lights are KCC-owned)
Option 5 - Drainage problems
Option 6 - Any other items not covered above 
KCC Speed Awareness          03000 418282
KCC Concessionary Fares     03000 418383

KCC Kent Freedom Pass       03000 418484

KCC Main Number                   03000 414141  
Kent Highways Fault Reporting (easy to use on-line tool enabling you to report faults and pinpoint their location by postcode or on a map)
Kent Public Rights of Way – To report any issues with public rights of way call 03000 41 71 71 (lines open 8am - 8pm Monday - Friday). In an emergency outside of these hours telephone 0300 333 55 38. Faults may also be reported via email or by visiting the KCC website or by writing to Public Rights of Way and Access Service, 8 Abbeywood Road, Kings Hill, West Malling, Kent ME19 4YT.
Maidstone Borough Council - 01622 602000 (Main Switchboard); website            
- MBC Animal Welfare (Dog Warden) - 01622 602117
- MBC Bins and Recycling - 01622 602600
- MBC Environmental Enforcement (Fly-Tipping, Noise, Dog Mess) - 01622 602202
- MBC Street Cleaning - 01622 602162
- MBC Trees Information - 01622 602340
For all above services: e-mail  Many issues can be reported on-line at  They include fly-tipping, litter, missed bin collections, litter/dog bin problems, dog mess, stray dogs, dead animals, noise, graffiti, anti-social behaviour, pest problems and planning breaches. 
- MBC Planning - 01622 602736 or e-mail
KCC Community Warden (Mira Martin) - 07969 584179 
Police - 999 for emergencies; 101 for non-emergencies and to contact the Police Community Support Officer
Arriva Bus Service - 0871 2002233
UK Power Networks in case of power cuts -
Phone from landline - 0800 31 63 105
Phone from mobile - 0333 32 32 105
Text POWER and your postcode to 80876
If you or someone you know needs extra support during a power cut, then you may want to sign up for the UK Power Networks Priority Service Register. This is a free service offered to customers who are dependent on medical equipment; customers who are chronically sick or have a disability; customers who are blind, visually impaired or deaf; customers with young babies; nursing or residential homes and elderly customers.

What UK Power Networks can do:

They cannot get your power back on more quickly but they can:

· Call you pro-actively if bad weather is expected in your area that could result in a power cut and offer useful advice on how to prepare

· Offer you a special priority phone number that you can call if you have a power cut

· Keep you updated during a power cut, either by sending you text messages or calling you

With your agreement, they can ask the British Red Cross to visit your home for extra help and support.

How to apply:

If you or someone you know, meets the criteria outlined above, then apply by either:

· Calling on 0800 31 63 105 (from a landline) or 0333 32 32 105 (from a mobile)

· Emailing

· Writing to Customer Relations team, UK Power Networks, Fore Hamlet, Ipswich, IP3 8AA

· Applying online at:

Fire Hydrant Fault Reporting  - Email:
Telephone: 01622 692121 Ext. 2391
or write to : Water Services Department, Kent Fire & rescue Service HQ, The Godlands, Straw Mill Hill, Tovil, Maidstone ME15 6XB
Staplehurst Emergency Help Team -  For life-threatening emergencies always call 999.  For voluntary support in non-life threatening emergencies contact the SEHT Group co-ordinator on 07517 383600.