Staplehurst Health Centre

 

The Health Centre opened in March 2007 and is located at the rear of the Public Library with access from Offen's Drive and from the High Street via the path beside the Public Library. There is easy access for wheelchairs and facilities for the disabled including disabled parking and a lift. There is patient parking on site.

Address: Staplehurst Health Centre

Offens Drive

Staplehurst

Tonbridge, Kent

TN12 0LB

 

After hours, during weekends and over Bank Holidays, South East Health On Call are available on 03000 242424.

Alternatively, NHS Direct, a 24hr Nurse led advice line, is available on 0845 4647

 

Monday        08:00 - 18:30

Tuesday       07:30 - 19:00 .

Wednesday   08:00 - 19:00

Thursday      08:00 - 19:00

Friday          08:00 - 18:30

Saturday      CLOSED

Sunday        CLOSED 

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The Health Centre offers a variety of appointments. The system currently in place for appointments incorporates all aspects including pre bookable appointments (6 weeks in advance), 24hr in advance bookable appointments, book on the day appointments, telephone consultations, emergency appointments and also the Duty GP who takes emergency telephone consultations and can arrange to bring patients in on extra emergency appointments if needed. The surgery also operates 3 late evenings and 1 early morning surgery every week in an attempt to accomodate Commuters and shift workers.

This system was discussed and agreed with the co operation of our very active Patient Participation Group. It is very much in line with most surgeries and possibly offers more options than many.

 

 

Everyone is welcome to come along to these informative evenings. 

 

 

 Health Information Updates

The Health Care Assistants or Receptionists will shortly be contacting patients either by telephone or letter asking for updates on various issues. This information is essential to ensure that correct information is recorded for each patient.

These may well include updates on contact numbers including mobile phones. confirmation of address, smoking status, main spoken language or whether someone is a Carer or cared for person.

The staff will always identify themselves and if you are not 100% sure as to who is calling please call the surgery back to verify the call is genuine before divulging any information.

 

  

 

 

Dr. Fawad Khan Lead GP MBBS,MRCGP,DRCOG (Lead GP)

Dr. Channa Gunusekera : MBBS,DRCOG,DFFB,MRCOG(P1):Special interests Minor surgery, Gynaecology.

Dr. Stuart Wiliams, BM., DRCOG., DCH Dip. Ophthalmology: Special Interests: Ophthalmology, Gynaecology

Dr. Yin Yun Yau: BSc(hons): MBBS,MRCGP,DRCOG,DFFP: Special Interest: Mental Health (from 18th July)

 

Dr. Khan is in surgery all day Tuesday including late pm. Wednesday all day, all day Thursday and all day Friday.

Dr. Williams is in surgery Monday and Friday all day and Wednesday mornings.

Dr. Gunasekera is in surgery Monday am, all day Tuesday including early am and Wednesday including late pm and all day Thursday.

Dr. Yau is in surgery all day Monday, Tuesday AM, Thursday all day including late night, and Friday AM.

 

 

Alison Edwards                       RGN   Special Interest: Diabetes

Sheila Hume                           RGN   Special Interest: Asthma, Diabetes, Allergies

 

Tracey King                            HealthCare Assistant - Phlebotomist, Smoking Cessation, Health Checks

Lucy Whittaker                       HealthCare Assistant - Phlebotomist, Health Checks 

 

Yvette Negus                          Practice Manager

Jane Frogley                           Administration Ass. to Practice Manager

 

Jean Roberts                          Medical Secretary

Debra Stevens                        Medical Secretary

Diane Aldous                           Receptionist, Phlebotomist

Gena Baker                             Receptionist

Gina Boon                               Prescription Clerk/Receptionist

Emily Floyd                             Administrator/Receptionist/Prescription Clerk

Sarah Thomas                         Receptionist

Deborah Salter                        Receptionist

Sheena Hamblett                     Receptionist

Suzi Gower                              Medical Administrator

 

 

For patient safety we ask that all repeat prescription requests are requested in writing. No telephone requests are accepted over the telephone unless by prior arrangement with the Prescription Clerks for housebound patients. 

Prescription slips can by placed in the various letter boxes on the main gate during closed hours, through the side conservatory letter box, letterbox in reception, handed to a receptionist, posted to the surgery or faxed to 01580 890683.

Please mark where you would like your prescription sent to. They can be passed to Lloyds Pharmacy in Staplehurst or Cranbrook, collected from the surgery in person or posted if a stamped addressed envelope is attached to the request.

A handout on 'How to order a Prescription' is available at reception.  Please allow 2 working days (48 hours) when ordering repeat prescriptions.

  

Child Health Clinics are run by the Health Visitor, Di 0'Hara.  Further information can be obtained by phoning the Health Visitors on 01580 895838.

 

The District Nurses are based at the Health Centre and arrangements can be made for patients who require home visits from the Community Nursing Sister by contacting either Reception or directly on 01580 895832.

 

The Community Midwife holds ante natal clinics at the surgery by arrangement with the midwife directly.

 

Asthma including COPD check

Diabetes Clinics including Conversion to Insulin

Anti Coagulation

Smoking Cessation

Travel Vaccinations

Contraception

Cryotherapy

Health Promotion & Obesity

Carers groups

 

Minor Surgery - it is necessary to consult with a GP before booking an appointment.

 

Counsellors - by referral

Admiral Nurse - for Dementia patients/carers

Age Concern Foot Health Care - by direct arrangement with Age Concern

 

Please register at Reception. You will be asked for your NHS Medical Card (FP4), proof of address and photo identity.  All new patients are handed a package of forms to complete including medical history, consent forms and ethnic origin. Patients will also be asked to book with a Healthcare Assistant for a New Patient Check.

 

Home visits are for patients who are either too ill to attend surgery or are housebound. Please request a home visit before 10.00am whenever possible.

 

All patients and staff of the Staplehurst Health Centre are welcome to join and attend the meetings held regularly at the Health Centre. The group provides an open line of communication between patients and the surgery regarding the needs and concerns of the community. 

 

The Friends of Staplehurst Surgery

DATA PROTECTION

The practice is registered under the Data Protection Act. All employed staff have access to patients' records and their Contracts of Employment make them subject to observance of confidentiality at all times.

 

The practice and all staff members are committed to treating all patients with respect and dignity without discrimination and with complete confidentiality. We aim to provide a high standard of medical care, explaining your condition and planning your further management with you.

We would ask that in return, you follow any appropriate advice, be courteous to all staff and cancel appointments that are no longer required.

 

Sometimes things may go wrong and there is a Complaints Procedure. If you are dissatisfied with any element of our service you are invited, in the first instance, to draw the matter to the attention of one of the Receptionists on duty.

If you feel you need to take your grievance further, you may ask for the complaint to be dealt with by the Practice Manager.

Should the explanation offered prove unacceptable you have the right to refer the matter to the Customer Services Department on Telephone: 0800 0850 850

 

Policy on violent or abusive patients